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Opodo Announces Berlin-Based Support Centre For German Online Travel Service
1 August 2001
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| Opodo, the online travel service created by Europe’s nine leading airlines, has announced that Berlin will be home to its first call centre to support its specially tailored German website, Opodo.de, which is set to launch in December this year. Opodo is now recruiting to find highly experienced travel and customer relations agents for its new Berlin support service, as part of the company’s initiative to provide a tailored online travel service unlike anything else currently on offer. Giovanni Bisignani, CEO of Opodo said: "Our research has shown that European travel consumers have been yearning for the type of service whereby they can book online and still have the option of speaking to a travel or online specialist at their local Opodo call centre if needed. "We had the choice to provide one central call centre for all of our European sites but in our bid to offer truly independent, tailored services, we are committed to providing travellers with native language speakers and specialist local knowledge should they need help and advice when booking on our site." Mr Bisignani said the call centre would not work to time limitations, with Opodo support centre staff offering customers the time to expand on information or to talk them through the process of booking. Mr Bisignani added: "The launch of our call centre in Berlin underpins Opodo’s commitment to personalised customer service. We have gone to great lengths to develop a network of truly localised websites, with specific products and services tailored to each market, to make Opodo a clearly unrivalled travel service in Germany and throughout Europe." In addition, Opodo has also announced the testing of its site using 26 native German speakers who will spend the next two months providing Opodo with direct feedback about how to best provide a site for Germany. Opodo’s Berlin call centre will be open 24 hours a day and seven days a week. As a special feature, a call back service will enable customers to request that an Opodo travel expert rings them back at a time convenient to their needs." Dedicated call centre strategies are being developed for each of Opodo’s European markets. Opodo’s customer relations advisers will be selected based on their travel knowledge, qualifications and experience. Opodo’s staff will participate in industry-leading customer care training programmes and will have a choice of shift duty. Job opportunities with Opodo are currently being advertised on the company’s corporate website: www.opodo.com. Further Information: Opodo News Team Tel: +44 (0)20 7664 7804 email: pr@opodo.com |
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